Terms & Conditions
1. Introduction
Welcome to Star-Can Immigration Consulting Inc. ("we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website https://www.starcanimmigration.com (the "Site") and our immigration consulting services. By accessing the Site or engaging our services, you agree to these Terms in full. If you disagree with any part, please do not use our Site or services.
2. Services Provided
Disclaimer: Star-Can Immigration Consulting Inc. is a private immigration consulting firm and is not affiliated with the Government of Canada or any provincial or territorial government. All immigration and visa applications can be submitted directly to the Government of Canada without the assistance of a representative, and without paying additional consulting fees.
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Consulting Services: We provide advisory and application-preparation services for immigration.
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Decision Authority: Final decisions on applications are made solely by the official government authorities (e.g., Immigration, Refugees and Citizenship Canada). We do not guarantee approval of any application.
3. Eligibility & Sanctions
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Our services are not available to residents or nationals of countries subject to international sanctions, including but not limited to Iran, North Korea, Syria, and others designated by the United Nations or relevant card networks.
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You warrant that you are not located in a sanctioned country and that you will not use our services for any prohibited purpose.
4. Fees, Payments & Refunds
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Fees: Fees for our services are quoted in advance and payable in Canadian dollars. We accept credit card payments via Wave; payment processing is subject to compliance with card-network requirements.
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Refund Policy: Refunds may be issued only under the following conditions:
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Full refund if requested in writing within 10 days of service agreement signing, provided no substantive work has been performed.
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Partial refunds calculated on a pro-rata basis if the application is withdrawn after work has commenced.
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No refunds for government fees or third-party expenses already incurred.
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Cancellation: To cancel, notify us in writing at info@starcanimmigration.com. Cancellations are effective upon our acknowledgement.
5. Customer Acknowledgement
By signing our engagement contract or submitting payment, you acknowledge that you have read and agree to these Terms, our Privacy Policy, and our fee/refund schedule.
6. Intellectual Property
All content on the Site, including text, graphics, logos, and software, is the property of Star-Can Immigration Consulting Inc. or its licensors and is protected by copyright laws.
7. Limitation of Liability
To the maximum extent permitted by law, Star-Can Immigration Consulting Inc. and its directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising from or relating to your use of the Site or our services.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada. Any dispute will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
9. Consumer’s Right to Cancel
You have the right, under the Business Practices and Consumer Protection Act (British Columbia), to cancel this service agreement within ten (10) business days of signing for a full refund, regardless of any other provisions herein.
10. Changes to Terms
We may revise these Terms at any time by updating this page. The "Last Updated" date will reflect the date of revision. Continued use after changes constitutes acceptance.