top of page

Privacy Policy

1. Introduction

 

Star-Can Immigration Consulting Inc. ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site or use our services.

​

2. Information We Collect

​​

  • Personal Information: Name, date of birth, contact details (email, phone), passport details, immigration history, and any other data you provide in intake forms or documents.
     

  • Payment Data: We collect only the last four digits of your credit card number and relevant authorization date/time; full card data is processed and stored by our payment processor (Wave) under their privacy framework.
     

  • Usage Data: IP address, browser type, access times, pages viewed, and referral URLs.
     

3. How We Use Your Information

​​

  • Service Delivery: To prepare and submit immigration applications, provide consultations, and communicate important updates.
     

  • Billing & Payments: To process fees, refunds, and cancellations.
     

  • Compliance & Risk: To comply with legal, regulatory, and card-network requirements.
     

  • Improvement & Analytics: To analyze Site usage and improve our services.
     

4. Data Sharing & Disclosure

​​

  • Government Authorities: We share application-related data with immigration departments as required.
     

  • Service Providers: Wave (payment processing), hosting providers, and other third parties under confidentiality agreements.
     

  • Legal Obligations: If required by law, regulation, or court order.
     

5. Data Retention

 

We retain personal data for as long as necessary to fulfill the purposes outlined, or as required by law (minimum seven years for immigration consulting records). Upon request, you may ask for deletion of your data except where retention is legally mandated.

​

6. Your Rights

​​

  • Access & Correction: You may request access to or correction of your personal data by contacting us at info@starcanimmigration.com.
     

  • Deletion: You may request deletion of your data, subject to legal retention requirements.
     

  • Objection & Restriction: You may object to certain processing activities or request restriction of processing.
     

7. Security Measures

 

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

​

8. International Transfers

 

Your data may be stored or processed in Canada or other jurisdictions. We ensure that any transfers outside Canada comply with applicable data protection laws.

​

9. Updates to This Policy

 

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect any changes. Continued use indicates acceptance of the revised policy.

​

10. Contact Us

 

For questions about this Privacy Policy or your data, contact us at:

​​

  • Email: info@starcanimmigration.com

  • Office Address: #1140-1100, 1200 73rd Ave W, Vancouver, BC, Canada V6P 6G5

  • Tel: 604-200-3022

  • Office: 604-267-7081

bottom of page